Frequently Asked Questions
Everything you need to know about our kits, materials, shipping and returns. If your question isn't here, contact us and we'll get back to you.
What is included in a kit?
Each kit includes the materials listed on its product page — typically pre-measured gypsum, natural stone or glass aggregate, a reusable silicone mould where specified, an illustrated step card and a sanding sheet. Pigments and sealers are sold separately unless the product page says otherwise.
Do I need any experience?
No. Our kits are designed for beginners. You mix, pour and demould; the illustrated card walks you through each step. Demoulding usually takes about 15 minutes, and the piece is fully cured in about 2 hours.
Are the materials safe to use at home?
Gypsum and stone aggregates are low-toxicity craft materials. Mix in a ventilated area, wear a dust mask and gloves, and keep powders away from children and pets. Cured pieces are decorative; they are not food-safe unless you seal them with a food-safe sealer.
How many pieces can I make?
Each product page states its coverage (for example, “makes 2 discs, 20 cm diameter”). The mould is reusable, but the gypsum and aggregate included in the kit are measured for the stated coverage.
Will my piece look exactly like the photos?
Every piece is cast by hand from natural stone and recycled glass, so grain, colour and texture vary slightly. Swatches and photos are a guide, not an exact match. Order a free sample kit to compare colours at home.
Can I order free samples?
Yes. You can request up to five samples free of charge, with free shipping and no obligation. Samples usually arrive within 3–5 business days.
Which countries do you ship to?
We currently ship to the United States, Canada, Australia, the United Kingdom, Germany, France, Italy and Japan. If your country isn't listed, contact us and we'll check whether we can arrange delivery.
How much does shipping cost?
Shipping is calculated by the number of items in your order and the destination. A single kit to the United States starts at about $22; to other supported countries it starts at about $53. The exact amount is shown in your cart before payment, and combining items usually lowers the cost per item.
Can I return a kit?
Unopened kits in their original packaging can be returned within 30 days of delivery. Opened or mixed materials and custom items are not returnable. See our Returns & Refunds page for the full policy.
What if my order arrives damaged?
Contact us within 7 days of delivery with photos of the parcel and contents. We'll arrange a replacement or refund, including the shipping cost, once we've reviewed the photos.
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