Returns & Refunds

Last updated: October 2026

If something isn't right, contact us. We handle returns and damage claims as described below.

30-day return window

You may request a return within 30 days of delivery. The item must be unopened, unused and in its original packaging.

What cannot be returned

Opened or mixed kits, pigments, sealers and other consumables cannot be returned once opened. Custom or made-to-order pieces are also excluded, unless they arrived damaged or incorrect.

How to start a return

Contact us through the contact form with your order number and the reason for the return. We'll confirm whether the item is eligible and send return instructions. Please do not send an item back before we confirm.

Return shipping

Unless the item arrived damaged or incorrect, the customer pays the return shipping cost. We recommend using a tracked service, as we cannot refund items lost in transit.

Refunds

Once we receive and inspect the return, we'll notify you of the result. Approved refunds are issued to the original payment method within 5–10 business days. Shipping fees are refunded only when the return is due to damage, a defect or an incorrect item.

Damaged or incorrect orders

Contact us within 7 days of delivery with photos of the parcel and contents. We'll arrange a replacement or refund, including shipping, once we've reviewed the photos.